Frequently asked questions

Yes. The AI rewrites every answer before it is stored. The poll owner never sees raw text — only the AI-generated summary. Raw responses are not persisted in the database.

No. FranklyAsk records that a response was submitted (to count responses), but the identity of the respondent is not linked to the content of their answers.

Answers are passed to the AI model for summarisation. The summary is stored; the raw answer text is discarded. The AI is instructed to rewrite answers so no individual phrasing remains identifiable.

No. Respondents open the link and answer immediately. No account, no download, no tracking cookies for identification.

No. Each user can submit one response per poll. This is enforced server-side via an anonymous identifier generated in the browser.

Expired polls no longer accept responses. You can still view the summary if the poll is public.

Up to 10 questions per poll. We recommend 4–6 focused questions for the best response quality.

Yes, as long as the poll is still active and has not been closed or expired. Once closed, the poll and its questions are immutable.

No. Closed polls are permanent. Create a new poll if you want to collect more responses.

Public polls show the AI summary to any respondent once it's ready. Private polls show the summary only to the poll owner.

At least 3 responses are required to generate a summary. This threshold prevents de-anonymisation of small groups where a single answer could be attributed to one person.

On the free plan: when the poll owner clicks "Close and see result". On the paid (1€) plan: automatically after every new response.

OpenAI GPT-4o via OpenRouter. The model and prompt are configurable for enterprise deployments.

On the paid plan, summaries are regenerated automatically after every response. On the free plan, the summary is generated once when the poll is closed.

Yes. You can create unlimited polls, with unlimited respondents, and get AI summaries on the free plan — summaries are generated when you close the poll.

Upgrading a single poll enables: (1) AI summary regenerated after every new response, and (2) "See results" without closing the poll. It is a one-time payment per poll, not a subscription.

Payments are processed by Stripe Checkout. FranklyAsk never stores your payment details.

If you experience a technical issue preventing summary generation, contact us and we will resolve it. General refunds are not offered for completed one-time purchases.